Frequently Asked Questions
Everything you need to know about your Fatboy journey.
What makes Fatboy Bikes different from standard mountain bikes?
Fatboy Bikes feature oversized tires designed for low pressure, providing superior traction and stability on unstable terrain like sand, snow, and deep mud where traditional bikes would sink.
How long does shipping take for a new bike order?
Most orders are processed within 2-3 business days. Delivery typically takes 5-10 business days depending on your location, as bikes require specialized freight handling to ensure they arrive safely.
Do the bikes come fully assembled?
To ensure safe transit, bikes arrive 85% assembled. You will need to install the front wheel, handlebars, pedals, and seat. We include a comprehensive tool kit and video guide with every purchase.
What is your return policy for bikes and accessories?
We offer a 30-day return policy. Items must be in new, unused condition and in their original packaging. Please note that a restocking fee may apply to bike returns to cover freight costs.
Do you offer financing options for high-performance models?
Yes, we partner with several financing providers to offer flexible monthly payment plans at checkout, allowing you to hit the trails now and pay over time.
What kind of warranty is included with my purchase?
Every Fatboy Bike comes with a lifetime warranty on the frame and a 1-year warranty on all original components against manufacturing defects.